The player from Buenos Aires successfully transferred $10,000 from her Mercado Pago account to the casino, but the funds are not reflected in her casino account. Despite providing the transfer receipt, the casino claims it cannot find the transaction.
Beton.win Casino - Player's deposit has not been processed.
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17d 20h 42m 47s
Beton.win Casino
Safety Index:LowCase summary
Discussion
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Public
2 weeks ago
Translation
Yesterday, January 8, 2026, I made a transfer from my Mercado Pago account for $10,000. The transfer was successful, but it was not reflected in my casino account.
I filed a complaint in a chat yesterday, and even after sending them the transfer receipt with the transaction code and everything, they say it's not showing up in their system...
What can I do to fix it?
Mercado Pago tells me that the transfer went through correctly and was sent to the recipient correctly... that I have to claim it from the recipient.
Can you please help me?
Thank you !
Automatic translation:
Public
Public
1 week ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 week ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’s credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Rodz1to has 17d 20h 42m 47s to reply
Tomas is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
