Beton.win Casino - Player’s deposit has not been credited.

On Saturday, January 10, 2026, I made a minimum deposit for the first time. It wasn't credited. I contacted support via chat and they told me it could take 30 to 45 minutes depending on the bank. Today, Sunday, January 11, 2026, it shows as rejected, but the amount hasn't been returned to my account. I contacted support via chat again and they asked for proof of payment to verify. After a few minutes, they informed me that I must wait 72 business hours for the funds to be credited either to my player account (ID 286062686) or to the original deposit account. I want to point out that the company name that appears when making the deposit is different from the one shown on the platform. After copying and pasting the transfer information, it appears as "Mundo Ofertas Importaciones Sa," exactly as transcribed.

I told a representative about this via chat, and also that I think it's a scam, but they expressed regret that I think that way, because they are registered, etc...

This casino also uses the image of the player Kun Agüero to convey confidence.

I want my deposit refunded. I've played on Versión before and never had this kind of "problem".

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Dear Brojas,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Brojas,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika