The player from Chile has repeatedly requested the permanent closure of his account, but the casino refuses to comply, insisting on a 'medical certificate' before considering the request. He expresses concern about the casino's methods and seeks assistance to ensure the deletion of his account and personal data.
Beton.win Casino - Player's account closure request is being denied.
Opened
Current status
Waiting for player to reply
5d 21h 12m 32s
Beton.win Casino
Safety Index 5.4 Below averageCase summary
Discussion
Public
Public
3 days ago
Translation
This casino systematically refuses to permanently close my account, despite my repeated requests to do so for months. Recently, they sent me an email demanding a "medical certificate" from a psychiatrist or psychologist before they will even "evaluate" my request. This is a real criminal organization that will do anything to avoid closing your account.
I need your help to intervene so that they delete my account and all my data once and for all.
Automatic translation:
Public
Public
yesterday
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Public
Public
yesterday
Dear Angel49,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem.
First, I’d like to clarify the difference between account closure and self-exclusion:
- Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
- Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).
Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at veronika.f@casino.guru.
Thank you in advance for your cooperation.
Best regards,
Veronika
