Beton.win Casino - Player highlights issues with BETONWIN's self-exclusion policy.

For those who wish to leave BETONWIN, it is very simple, as they do not allow self-exclusion.

It's just a matter of requesting a change of email and phone number, and they put in any information they want, and that's it, the problem with that lousy casino is over.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Pablomb,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you have experienced.

I have reviewed the Responsible Gambling Policy, and I would like to share the following information with you:

Compulsive gambling is a serious issue, and we encourage clients to take a self-assessment test to better understand the degree of their involvement in gambling activities.

Additionally, you may visit http://www.gamblersanonymous.org/20-questions for further self-assessment and information about both virtual and in-person meetings worldwide.

We also encourage you to contact our Support Team via email or live chat if you would like to:

Temporarily or permanently stop using our website and services;

Request self-exclusion;

Stop receiving marketing or promotional materials from the operator and its affiliates.

To better understand your situation and assist you more effectively, could you please clarify the following:

• Have you ever attempted to initiate self-exclusion? If so, what response did you receive?
• What specific issues have you encountered with self-exclusion at BETONWIN?
• Were there any particular communications from the casino that you found unclear or unhelpful?

Your cooperation in providing these details will help us investigate the matter and work toward a resolution.

I hope we will be able to assist you in resolving this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra

Dear Pablomb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru