BetNjet Casino - Player’s account remains open despite closure request.

On 30/03/2026, i sent my first email to Betnjet casino, asking them to delete my account as i am a gambling addict.

since then, i have sent 28 further emails, done multiple live chats, and my account is still open. From 30/03/2026, to today (15/04/2026) i have deposited £3590.

i have asked time and time again, i have told them im suicidal, and they have still kept my account open.

i have many more files but can only upload 5.

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Dear Mollyjanex,

Thank you very much for submitting your complaint. I’m sorry to hear about the situation you’re experiencing.

To better understand what happened and to assess how we can proceed with this case, I kindly need to ask you for a few clarifications:

• You mentioned that you already sent a self-exclusion request to the casino. Could you please forward the original email you sent to the casino (not a screenshot, but the forwarded email including headers and timestamps)?
• Please let us know which email address you sent your self-exclusion request to, and where you found or obtained this contact address (for example, on the casino’s website, in live chat, or in previous email communication).
• If you received any reply from the casino regarding your self-exclusion request, please forward that communication as well.
• Do you currently still have access to your casino account, or has it been restricted in any way?

You may forward any relevant communication directly to jean.s@casino.guru, which will help us review the matter more thoroughly.

Your cooperation in providing these details will help us investigate and work towards a resolution.

Thank you in advance for your reply.

Best regards,

Jean

Hi Jean,

I will forward all the information to you now.

I got given the contact email when I spoke to them via live chat, however have never received a response.

my account is still open