BetNjet Casino - Player’s account closure request is delayed.

I have been attempting to close my BetnJet Casino account since 16th April due to a gambling addiction. I have sent multiple emails but received no reply. I also contacted them on chat multiple times but they informed me that it can only be closed via email. My disputed amount is the difference after profit/loss after the original closure request date which I believe to be a fair settlement but ultimately I really want my account closed.

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Dear martino938918xxx,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.

I checked the situation and could not find a specific Responsible Gambling policy section on the casino website. According to the general self-exclusion guidelines, have you clearly informed the casino about your gambling problem?

• Could you please forward the account closure requests you sent to the casino support team at support@betnjet.com? My email address is petra.h@casino.guru.
• Could you also confirm whether you are still able to log in to your account?

Thank you very much in advance for your cooperation.

Best regards,

Petra