The player from Cameroon had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The Complaints Team advised that withdrawal processing could take several days or weeks due to KYC verification or high withdrawal volumes, and recommended waiting at least 14 days before escalating the issue. The player was encouraged to cooperate with the casino and be patient while the withdrawal was processed. The complaint was managed through a single open thread to ensure efficient assistance.
Betmomo Casino - Withdrawal of player's winnings has been delayed.
Closed
Our verdict
Other
Amount: 146,000 XAF
Betmomo Casino
Safety Index 7.7 Above averageCase summary
Discussion
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21 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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21 hours ago
Dear Giyo,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 hours ago
Dear Giyo,
We have noticed that you have submitted two complaints regarding the same casino. To avoid confusion and to ensure that your issue is handled as efficiently as possible, we will be closing this one.
Your original complaint will remain open, and our team will continue assisting you there.
Please make sure to reply only within that thread moving forward so that we can keep all information in one place and assist you smoothly.
Thank you for your understanding.
Best regards,
Karla M.
