BetMGM Casino UK - Player's account is linked to a banned casino.

Hi there.

I have a lifetime ban with Leo vegas and there sister sites or any that work with the licence of Leo vegas.

I signed up with BetMGM after seeing them advertised on the TV thinking it was a fresh new solo company, i signed up, i managed to deposit large sums of money i have a serious gambling issue, mental health issues.

I had no idea they was a part of leovegas until now. I am totally horrified they even allowed this to happen! They have breached all terms of there licence. I therefore request all my deposits refunded with immediate affect.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetMGM Casino UK.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please confirm you have an active registration in the GAMSTOP self-exclusion scheme? https://www.gamstop.co.uk/
• Have you registered in the casino using the personal information included in the Gastop registration?
• Is your player's account verified?
• Is your player's account accessible, or was it blocked? When was it blocked?
• Could you please clarify during which time period you were able to deposit the amount specified in your complaint?
• Could you please share any recent communication with the casino discussing the issue? Send it to my email at tomas@casino.guru for review.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas