BetMaximus Casino - Player's withdrawal is delayed due to verification issue.

Das casino möchte meine verifizierung nicht abschließen angebeblich werde ich ungültige Unterlagen hochladen. Mein ausweis ist korrekt und meine Einzahlung nachweis ist von der Bank und das casino akzeptiert das nicht

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetMaximus Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Could you please list which documents the casino requested from you? Were any documents you provided approved, to your knowledge?
• Could you please share with me your communication with the casino regarding the verification requirements? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas