Betmaster Casino MX - Withdrawal of player's winnings has been delayed.

I've been requesting the transfer of funds for three days so I can receive payments via SPEI, and they keep giving me the runaround. They have all my documents; I've received payments before, and it never takes this long. They just keep telling me they don't have a timeframe for resolving my issue.

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Dear Maribeltepi,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Again, the same problem. I requested to migrate my funds to receive payments via SPEI a day ago, and again they tell me the finance team is still processing my request. It's not the first time I've tried to receive payments; some days they're very fast and complete the process in an hour or less, and other days, like today, they don't resolve it. I'm still waiting and will continue to update as this long wait progresses.

Dear Maribeltepi,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Maribeltepi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru