Betmaster Casino MX - Withdrawal of player's winnings has been delayed.

I deposited 3800 and tried to withdraw my money, but they wouldn't let me. They said I had to deposit via SPEI and that's how I could withdraw my money. So I did that; I transferred 50 and then another 50.

I filed complaints with customer service.

They asked for my PIN for the deposit, and nothing happened. I started playing the games, but they wouldn't let me win anything, so I only have 1943 pesos left. The bonuses they gave me only paid the smallest amount; even on a 12-peso bet, they paid me 1 peso. Bets of 16, 18, and 20 pesos only paid out 32, 12, and 6 pesos in free spins.

And now, after sending so many complaints about my money, saying I want to withdraw the remaining balance, they won't let me play or withdraw my money. Betmaster is, so far, the worst app I've ever used. After that comes Rushbet.

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Dear Edelpapel,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Edelpapel,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Edelpapel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru