The player from Mexico faces ongoing issues with Betmaster as all his withdrawal requests since February 24th are automatically cancelled despite having a fully verified account and meeting the betting requirements. He has placed significant bets but still receives the 'insufficient activity' message, and seeks assistance to either process his withdrawal or clarify further requirements.
Betmaster Casino MX - Player's withdrawals are being canceled.
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Betmaster Casino MX
Safety Index:Very highCase summary
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2 days ago
Translation
I am filing this complaint against Betmaster for problems with my withdrawals.
Chronology of the problem:
• On February 24th I attempted to make my first retreat.
• Since that date, each withdrawal request is automatically cancelled after approximately 24 hours and the money is returned to my balance.
My account information:
• My account is fully verified.
• The deposits were made via SPEI.
Casino support told me I needed to place bets with odds of 1.6 or higher to be able to withdraw. Following their instructions, I placed bets totaling approximately 207,264 MXN with odds of 1.6 or higher.
Despite complying with the requirements, the casino continues to cancel my withdrawal requests and repeat the same "insufficient activity" message.
I currently have a balance of 92,689.63 MXN in my account and I have not used any bonuses.
I request Casino Guru's assistance in getting the casino to process my withdrawal or clearly explain what additional requirement I must meet.
Automatic translation:
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Public
17 hours ago
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17 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found:
If the value of a deposit is not applied to the game in full before a withdrawal is requested, or if there is evidence that a series of bets have been placed that result in guaranteed winnings, regardless of the outcome, or when all bets are considered low risk, the Company reserves the right to request a receipt proving that the bet is not low risk before processing any withdrawal
It is not unusual for a casino to have this rule. Some casinos require deposit wagering of 1x, some 3x or 5x, but you can find casinos with even higher wagering requirements for real money. Mandatory real money wagering has been introduced by the AML (Anti-Money Laundering) Regulations for the Gaming and Gambling Industry and is usually set by the Licensing Authority. All serious and licensed casinos have to comply and follow these policies. Please let us know if this explanation was satisfactory.
Looking forward to hearing from you.
Best regards,
Attila
