Betmaster Casino MX - Player's withdrawal is delayed.

I've been waiting for days for my withdrawal, which is still in process, and nobody tells me anything about it!

I deposited a lot of money on this platform and played a lot, and now that I want to withdraw, it's stuck in process and support doesn't respond. Is it necessary to take legal action and involve the Gaming Commission?

Hello Playerlukaku,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betmaster Casino MX. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear Playerlukaku,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.