Betmaster Casino MX - Player’s withdrawal is delayed.

A resident of Mexico, he faced difficulties withdrawing funds from the Betmaster casino.

💰 Current situation:

- The user deposited an additional $50 MXN at Betmaster Casino, bringing the total balance to $551.17 MXN.

- The balance is divided into two methods:

- SPEI: $50 MXN

- VISA (ending in 4281): $501.17 MXN

❌ Problems found:

1. The system requires a minimum withdrawal of $100 MXN, but the balance in SPEI is only $50, so it does not allow any further action.

2. When trying to withdraw from the VISA card (which does have sufficient funds), the following message appears:

"This payment method currently does not allow withdrawals."

3. The "Continue" button remains inactive, preventing any withdrawal action.

4. The system suggests contacting support, but does not offer a direct solution.

🧠 Actions already taken:

- Both withdrawal options (SPEI and VISA) were reviewed.

- It was verified that there are no visible errors in the wallet.

- The option of depositing more money was ruled out, as it does not guarantee solving the problem.

- The possibility of restrictions due to bonuses, KYC verification, or internal casino policies was considered.

I am currently unable to withdraw cash

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betmaster Casino MX.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made previous payouts from the casino?
• Have you passed account verification in the casino, including verification of your payment methods?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino support regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Alondra_gg97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru