HomeComplaintsBetmaster Casino MX - Player’s withdrawal is blocked.

Betmaster Casino MX - Player’s withdrawal is blocked.

Resolved
Our verdict

Case closed

Amount: ??

Betmaster Casino MX
Safety Index 8.0 High

Case summary

The player from Mexico had won money at the live casino but faced withdrawal issues after submitting the required bank statements for verification. He had previously managed to withdraw 100k but was now unable to access his remaining winnings and planned to contact authorities for support. The issue was resolved by confirming that the casino had completed the verification process and the player's account was reinstated for withdrawals. It was noted that the delay had been due to an initial verification hold, which had now been lifted, allowing the player to access his funds.

Written by Kristina
Complaint Resolution Center Team Lead
Submitted: 19 Nov 2025 | Resolved : 11 Dec 2025
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