The player from Mexico reports an issue with the Lucky Macaw 2 game, which altered his prize from a roulette win. He expected to receive 100,000 Mexican pesos from a Grand x5 prize with a 30 peso bet, but the amount was changed unexpectedly.
Betmaster Casino MX - Player’s winnings were altered by the game.
Opened
Current status
Waiting for player to reply
6d 21h 15m 22s
Betmaster Casino MX
Safety Index 9.3 Very highCase summary
Discussion
Public
Public
2 days ago
Translation
The Lucky Macaw 2 game altered a prize I won in roulette, which was the Grand x5 prize with a bet of 30 Mexican pesos. The game was supposed to pay me 100,000 Mexican pesos, but it changed everything.
Automatic translation:
Public
Public
2 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betmaster Casino MX.
Please allow me to ask you a few questions so I can better understand the situation.
- What evidence is there to support the claim that you won a grand prize?
- Could you please share with me the relevant communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
