Betmaster Casino MX - Player's account verification is delayed.

They're denying me account verification because I registered a different name than the one on my INE (Mexican voter ID). I explained my situation and requested the correction of my information, as outlined in the terms and conditions contract. I opened the account three days ago, but obviously I have considerable profits, and they'll do everything they can to avoid correcting my information so I can't withdraw my money, which is mine; I earned it with my deposits. It's incredibly frustrating to be talking to a brick wall, and they refuse to help in any way.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise on the reason for entering a name that does not match your ID?
• Could you confirm the name on your ID? Additionally, what name did you use during registration?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila