Betmaster Casino MX - Player's account verification is delayed.

They're denying me account verification because I registered a different name than the one on my INE (Mexican voter ID). I explained my situation and requested the correction of my information, as outlined in the terms and conditions contract. I opened the account three days ago, but obviously I have considerable profits, and they'll do everything they can to avoid correcting my information so I can't withdraw my money, which is mine; I earned it with my deposits. It's incredibly frustrating to be talking to a brick wall, and they refuse to help in any way.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise on the reason for entering a name that does not match your ID?
• Could you confirm the name on your ID? Additionally, what name did you use during registration?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I received help creating my account, and the person who helped me from their device created the profile, but entered different information. Neither the date nor my name matched. When I used my account, I didn't edit this personal information, unaware that during verification, it wouldn't be allowed. The contract has a section where you can request modifications. The number does match, but when I started generating profits and reached 30,000 pesos, I tried to withdraw it, and it wouldn't let me. I don't even have a SPEI key; I did it from another account. But they maintain they can't do anything to give me my money, which I earned without bonuses.

And the person who created the account for me has her own account, and it's been almost a week now and I still don't know how to get my money back because I need it.

I need to withdraw my funds, but they won't let me because they're requiring verification. When they helped me with my registration, they used the name jns, a person who was already registered and has since deleted their account, but they won't let me verify a new one.

Dear Player, thank you for the provided information. We regret to inform you that we are unable to assist you further with this complaint. Ultimately, it is each player's responsibility to enter accurate and truthful information during the registration process. Casinos generally have the right to block accounts in cases where false information has been submitted. Additionally, we advise against opening multiple accounts from a single device, as this may lead to potential duplicate account violations.

I can only recommend that you always enter your personal information truthfully during the registration process and refrain from opening your account from a device which has already been used in the casino.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Attila