Betmaster Casino MX - Player faces withdrawal issues and delay.

I've had this problem for over a month now: I can't withdraw my money. My account has been verified twice, I play with real money (not bonuses or free spins), and when I try to withdraw, the following message appears in red:

*Withdrawal not allowed*

I already submitted a ticket and they told me they would review it but they haven't given an answer.

On previous occasions, I preferred to play my winnings, since they don't do anything, but this time I'm not doing that anymore, because they accept my deposit very quickly, there's no problem there, but they make it difficult to withdraw.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betmaster Casino MX.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your payouts were blocked?
• Have you passed account verification in the casino? Which documents were you asked to submit during the process?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas