Betmaster Casino MX - Player believes that their withdrawal has been delayed.

It's been over 24 hours and I haven't received my money; it hasn't left the casino and they just keep telling me to wait. My account is already verified.

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Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Hi, I already sent all the information they requested, including photos and bank statements, but even after sending everything, they keep asking for more and more of the same thing. What do I mean? They keep asking for bank statements that I've already sent them several times. Betmaster is awful. I have $255,000 available to withdraw, but I can only withdraw $60,000 per day. I'm stressed and frustrated with this casino.

I hope BETMASTER deigns to address this through this channel, because their so-called customer service only seems to say they're reviewing the request 🤮

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

They haven't sent me anything. I already submitted all my documents and they haven't written to me since.

Dear player,

Thank you very much for your reply.

Could you please confirm which documents were approved and which were not, to your knowledge?

Are there any documents in your account that are currently pending verification?

Thank you in advance for your response.

Best regards,

Attila

They're verifying bank statements right now. The one they're asking for, and the one I requested, is for the account I used to make transfers from. I imagine the other thing has already happened because they asked me for four bank statements from September to December 2025.

My account has been blocked and now I can't log in or get any answers. Betmaster casino is a complete scam.

Dear player,

Thank you very much for your reply.

Has the casino indicated that there might be a problem with approving specific documents?

Additionally, could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru.

Thank you for your patience and cooperation.

Hello, the casino is blocked and I can no longer access the app

Dear player, I am sorry to hear that. Has the casino indicated any reason for the closure of your account? Additionally, could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru.

Thank you in advance for your reply.

Supposedly multiple accounts, I can no longer access the application and therefore cannot retrieve the conversation

Dear player, thank you for your response. Casinos typically notify players of similar decisions through email. Would you be so kind as to verify whether any email has been received?

Additionally, is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?

Thank you for your patience and cooperation.

My wife had her account

Dear player, thank you for clarifying. Is there a chance that you have both accessed the casino from the same device? Additionally, could you please clarify how long has your wife had an account at Betmaster Casino? Did she pass the KYC verification?

Thank you for your patience and cooperation.

She's been playing for almost as long as I have, since she played on her phone. Her account verification is complete too. Honestly, Betmaster is a complete rip-off. Any little thing is an excuse not to pay out. I'm fed up with their nonsense. They're thieving dogs. When you're betting and losing, they don't say a word, only when you're on a winning streak do they come up with a thousand excuses not to pay. They have thousands of reports against them, and it's highly questionable how they have so many stars if it's a scam.

Thank you very much for your response. I truly understand your frustration, and I kindly ask for your continued patience as we assess the situation. To better assist you, could you please provide specifics regarding your wife's account? For instance, when exactly did you both open your accounts? Furthermore, is it possible that you have accessed the casino from the same device? Have you ever utilized the same payment method for transactions in this casino? Your cooperation and understanding are greatly appreciated.

Dear Omar5242,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru