The player from South Africa was unable to log in to his account at Betlive casino after requesting a verification SMS code. He felt uncomfortable providing additional personal information, including his ID number and PIN code, after contacting support. The Complaints Team was unable to assist further due to the lack of response from the player to inquiries and reminders, which resulted in the closure of the complaint. The player retained the option to reopen the complaint in the future should he choose to resume communication.
Betlive.com Casino - Player’s account is inaccessible.
Closed
Our verdict
Player stopped responding
Amount: R500
Betlive.com Casino
Safety Index:Very highCase summary
Discussion
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8 months ago
Hi there so I have just registered with Betlive casino and after not receiving the SMS code to verify my Number I contacted support and support response was the He needed all my personal information ID Number and pin code..Then I asked pin code for what and I was sent a link to your regulations and customs privacy laws
I was not comfortable with sending him my information which I already entered when I registered so
After reading as much as possible from the link I returned to the casino to check maybe but I couldn't login and still unable to login in..
I would like to be assured by Casino Guru that my personal information will kindly be deleted and removed from that platform with sincere concern
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8 months ago
Dear Junior782,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betlive.com Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any deposits in the casino? Could you please explain what the disputed amount of R500 represents in this situation?
- Could you please share a screenshot of the website where the incident happened?
- Could you please share a screenshot or provide a chat transcript of support asking for sensitive information from you?
- Share the information as screenshots here, or send it to my email at tomas@casino.guru
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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8 months ago
Dear Junior782,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
