Betlive.com Casino - Player questions the legitimacy of the casino.

Serious concerns about site legitimacy.

Hello,

Trying to register and verifying an account on this casino has made me question the overall legitimacy and even suspect this to not even be a casino at all - but instead a means of ID theft.

Upon registering an account on the website there is no way to navigate the site without completing "verification", a KYC procedure essentially. There are no issues entering personal information as name, address, id number etc, in the provided text boxes. After that they want to to take the standard photo of an ID document as well as a selfie using the modern technology were biometric data is compared between the ID photo and the selfie.

I've completed this type of KYC many many times, this is the first time the ID document types have been restricted to a passport or a "residence permit". Usually I always get the option to use a drivers license or national ID card in addition to passport.

After submitting the passport photo and the selfie, the account doesn't get verified - something that is echoed by existing user reviews here on casino.guru:

I might be wrong in all of this of course, but to me all the alarm bells are ringing after my experience trying to register and verifying an account. I very much regret that I've now provided personal information and passport photos during this process.

I've always - and want to continue to - trust the reviews and safety indexes on casino.guru. I take full responsibility for my own actions and decision to try this casino, that said the safety index of a whopping 9.6! made a huge impact on me.

I really, really, hope I'm wrong in this. But in the meantime I want to urge you to please take this casino down from your site while conducting an investigation of your own.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided apart from your passport and selfie, and when exactly you sent them?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hi,

I'd like to retract this complaint.

Thank you for your reply. I will now close this complaint as per your explicit request. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.