The player from Slovenia raises an issue regarding 22Bet's handling of self-exclusion procedures, noting his previous account was closed for self-exclusion yet he was allowed to open a new account and deposit €4,700. He requests a review of his case for fair compensation, especially considering a similar case was resolved with a settlement.
Betlabel Casino - Player seeks resolution after account closure.
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Betlabel Casino
Safety Index 7.0 Fresh casinoCase summary
Discussion
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6 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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6 days ago
Hello,
Thank you very much for submitting your complaint. I am truly sorry about your negative experience with Betlabel Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please confirm whether you currently still have access to your account?
- Have you registered with the same personal information as on your previous account?
- Could you please confirm whether you have passed the KYC verification on either of your accounts?
- Could you please share your original self-exclusion request? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
