The player from Greece reported that all his recent withdrawal requests had been declined by the operator, despite past withdrawals being processed normally. The Complaints Team attempted to gather more information by asking the player about account access, KYC verification, and bonus status. However, due to the player's lack of response to these inquiries and reminders, the complaint investigation was unable to proceed. Consequently, the complaint was closed for the time being, with the option for the player to reopen it in the future if communication resumed.
Betlabel Casino - Player's withdrawals are now declined.
Closed
Our verdict
Player stopped responding
Amount: €1,000
Betlabel Casino
Safety Index:Fresh casinoCase summary
Discussion
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3 weeks ago
from yesterday all withdrawls declined by operator the previously withdrawls proccess normally
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear ads_ks1234,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Do you have access to your account? Or is it restricted in any way?
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Jean
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2 weeks ago
Dear ads_ks1234,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Jean
Casino.Guru
