Betlabel Casino - Player's withdrawal is delayed due to account verification issues.

I am experiencing a serious issue with BetLabel regarding access to my funds.

I have completed the full KYC verification process. My documents were submitted and confirmed as received. I was also informed that no additional information is required from my side.

However, despite this:

my account remains under verification

I am unable to request a withdrawal at all

my funds are effectively locked

I contacted support multiple times via live chat. Instead of receiving a proper update, I only received generic responses stating that my case is being reviewed by "specialists" without any timeframe.

It takes now more than 10days!

During my last interaction, the chat was abruptly ended and I was warned that further messages may be considered spam.

After this, I am no longer able to access customer support chat at all.

Additionally, I have sent multiple emails to support, but I have not received any response.

At this point:

KYC is completed

documents are confirmed as received

no further action is required from me

withdrawal is not possible to request

customer support chat has been restricted

emails are being ignored

This situation is extremely concerning as I currently have no access to my funds and no reliable way to communicate with the operator.

I am requesting that BetLabel:

restores full access to my account

enables withdrawals

provides a clear update on my case

and resolves this issue without further delay

I am fully willing to cooperate if anything further is required, but currently I am left without any options.

Your help is much appreciated 🙏

thanks in advance

Important notice:

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If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
• Did you accumulate your winnings with or without a bonus?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika