Betlabel Casino - Player's withdrawal is delayed due to account verification issues.

I am experiencing a serious issue with BetLabel regarding access to my funds.

I have completed the full KYC verification process. My documents were submitted and confirmed as received. I was also informed that no additional information is required from my side.

However, despite this:

my account remains under verification

I am unable to request a withdrawal at all

my funds are effectively locked

I contacted support multiple times via live chat. Instead of receiving a proper update, I only received generic responses stating that my case is being reviewed by "specialists" without any timeframe.

It takes now more than 10days!

During my last interaction, the chat was abruptly ended and I was warned that further messages may be considered spam.

After this, I am no longer able to access customer support chat at all.

Additionally, I have sent multiple emails to support, but I have not received any response.

At this point:

KYC is completed

documents are confirmed as received

no further action is required from me

withdrawal is not possible to request

customer support chat has been restricted

emails are being ignored

This situation is extremely concerning as I currently have no access to my funds and no reliable way to communicate with the operator.

I am requesting that BetLabel:

restores full access to my account

enables withdrawals

provides a clear update on my case

and resolves this issue without further delay

I am fully willing to cooperate if anything further is required, but currently I am left without any options.

Your help is much appreciated 🙏

thanks in advance

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
• Did you accumulate your winnings with or without a bonus?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Sports betting, no bonus

No withrawal before

Thank you for your patience throughout the complaint process.

Please understand that if your account is under review and you have only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

Best regards

Veronika