The player from Ireland experienced significant delays with a €206 withdrawal made five days prior, despite assurances from live chat that the issue would be resolved. He expressed frustration over the stalling and the urgent need for his winnings due to personal financial responsibilities. We informed him that withdrawal processing could take up to 14 days due to verification or high volume and advised patience and cooperation with the casino. Due to the player's lack of response to our follow-up messages and reminders, the complaint was closed.
Betlabel Casino - Player’s withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: €206
Betlabel Casino
Safety Index:Fresh casinoCase summary
Discussion
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1 month ago
Hello I made a withdrawal 5 days ago now for €206 I was told it would definitely be in to contact if not it wasn’t so i contacted live chat and was told they would have it resolved but after a lot of delaying and stalling I was told to check back In a few hours I’ve seen so many bad reviews but didn’t believe them I have a baby and bills to pay and I need my winnings and I am getting extremely frustrated
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear Js287,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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1 month ago
Thank you for your reply, Js287. Has there been any news since your last message?
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4 weeks ago
Dear Js287,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
