BetLabel Casino - Player’s withdrawal has been delayed.

I am following up regarding my withdrawal of €1.122 from my BetLabel account (player ID 1148773713), reference 5390152863, dated 11 October 2026 at 06:07.

In previous Betlabel customer support chat response, they stated that the withdrawal had been approved on your side and that it could take up to 7 banking days for the funds to be credited. However, this timeframe has now passed, and I still have not received the money on my Revolut card.

I have also checked with Revolut, and they have no record of this transaction, not even as a declined payment.

I have also sent two emails with attachments, but I haven't received any response.

Thank you for your help!

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Dear blgoal,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina