Betlabel Casino - Player’s withdrawal has been delayed.

This is not the first withdrawal I make with this casino, the other withdrawals with instant bank transfer in 5 minutes have arrived, this one is still waiting and they say that it is the payment provider's fault and they cannot contact them. I make deposits at the casino and demand the money from them. In any way. I will be forced to report.

Dear montiangelo90,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

The verification has already passed for a long time and I have already received other withdrawals, they use the provider inpay which with instant bank transfer pays in 5 minutes. This time there is no trace of the money even though the withdrawal appears approved so there is an anomaly, but the casino does not want to deal with contacting the provider, they tell me that on their part they have already approved the withdrawal and it is not their fault, but I find myself without my money. Please intervene.

Dear montiangelo90,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear montiangelo90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.