Betlabel Casino - Player’s account is closed unexpectedly.

Good evening! I've been playing at betlabel for several months and I've also made withdrawals! Today I get a 7 euro deposit bonus and I'm playing! I reach 700 euros and suddenly they kick me out! I go to log in again and the money isn't there! I contact the service and they ask me for a screenshot, which I didn't have time to take because they kicked me out! However, I can normally see my history and my wins and my bets! For no reason, the service blocked me while I was very polite and asked for my money.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Tolis29, Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to attila.g@casino.guru? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way. Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Attila

I sent you my payment receipts that list the codes for each click! My account has not been closed, I see everything you need, they have blocked my live chat because I asked them where the 700 euros went, very politely of course, and they do not respond to any of my emails.

They finally blocked my account a few minutes ago.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Tolis29,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila