Betlabel Casino - Player's account has been closed.

I opened an account with this betting site, it allowed me to make a deposit and place a bet. I went to verify my details, checked my email, and then I had a problem with the phone. I contacted them via chat and they told me my account was blocked and I couldn't use the site. I asked how that was possible since they had allowed me to deposit funds and place bets. They gave me an email address to contact them. block@betlabel.com I told them what happened and they closed my account. I want my 10 euros back, regardless of the outcome of the bet.

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Dear jotam1976,

Thank you very much for submitting your complaint.

To help me better understand your case, could you please answer the following questions?

• Did you accumulate your winnings by playing casino games, sports betting, or both?
• Did Casino communicate with you the reason of blocking your account?
• Had you completed KYC verification before you lost access to the account?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.