Betlabel Casino - Player’s account has been closed.

Good morning, I have €901.02 in my Betlabel casino account and I want to withdraw it, but it won't let me. When it asks me to enter my phone number, I don't receive the code. Because of this, I contacted customer service and they told me to send an email to block@betlabel.com I haven't received any response for a week now, and my account has been closed, so I can't log in or do anything. I request a withdrawal of my money because I don't understand this whole process.

They're not answering my emails or anything right now.

I need your help in this situation, please.

Thanks a lot

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betlabel Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas