The player from Italy attempts to close his account due to addiction but has not received any response from the casino's support for a week, despite multiple emails and chats. He expresses frustration over the lack of communication and assistance.
Betlabel Casino - Player's account closure request is delayed.
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Current status
Waiting for Casino Guru to reply
3d 19h 22m 48s
Betlabel Casino
Safety Index 7.0 Fresh casinoCase summary
Discussion
Public
Public
4 days ago
Translation
I've been trying to contact their "block" support by email for a week now to close my account due to addiction.
THEY NEVER ANSWERED ME.
I'm trying in every way at all their addresses, in the meantime unfortunately I've played other sums.
The site's chat is useless, it says they will do their best to respond, all of this is unacceptable.
I don't know what to do anymore, tell me.
Automatic translation:
Public
Public
3 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 days ago
Hello,
Thank you very much for submitting your complaint. I am truly sorry about your negative experience with Betlabel Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you received any responses from the casino via email regarding your self-exclusion requests?
- If you did not receive any replies via email, have you tried reaching out to the casino through live chat or other official communication channels?
- Could you please confirm whether you have passed the KYC verification in this casino?
- Could you please share any additional communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
Casino Guru is examining the case
Attila is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
