Betlabel Casino - Player’s account closure request is being ignored.

Good evening, while I have carefully asked them in an email to close my account, they do not give me any response to the emails and in the chat they tell me that it must be done by email. I request account closure and no one is involved

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Dear alekos98,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain the difference between closing an account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does have an impact. If a player successfully requests self-exclusion, the casino agrees not to reopen the account, or only under particular circumstances (after the cooling-off period, and this cannot be done for players who are addicted/with gambling problem).

• Could you please specify the reason for closing your account? Please forward me the account closure requests that you sent to the casino. My email address is petra.h@casino.guru.
• Have you attempted to reach out to the casino through any other communication channels (e.g., social media)?

Thank you very much in advance.

Best regards

Petra