Betlabel Casino - Player is unable to close the account.

They won't close my account unless I give them my passport and all my personal information, even though I didn't even deposit a euro with them. I opened the account because the ad promised good bonuses, which didn't happen. So I asked to close/delete my account, and they won't do it.

Dear Jibboni,

Thank you very much for submitting your complaint. I'm sorry to hear about the difficulties you're facing. To better understand your situation and assist you more effectively, I’d like to ask a few clarifying questions.

• Could you please specify the reason why you wish to close your casino account?

If you're simply dissatisfied with the casino’s services and do not have any gambling-related issues, you are free to stop using the website and avoid logging in again. However, if your request is related to a gambling problem or addiction, I kindly ask you to forward your account closure request along with the casino’s response to veronika.f@casino.guru.

I hope we’ll be able to help you resolve this matter as soon as possible. Thank you in advance for your cooperation.

Best regards,

Veronika

Hi. I don't want to play at the casino because of false advertising. It tells me that the casino is unreliable. Of course, I can stop using the site, but I guess they have an obligation to close the account when the customer requests it without having to hand over their passport etc.

Thank you for your reply.

Please note that we are only able to assist with account closures in cases where the player explicitly states that the reason is a gambling addiction. As you have not mentioned any gambling-related problems, we are unfortunately unable to intervene in this case, and the complaint will now be closed.

Thank you for your understanding. I’m sorry we couldn’t be of more help on this occasion. However, please don’t hesitate to reach out to us again if you experience any issues with this or any other casino in the future.

Best regards

Veronika