The player from Germany faces delays in withdrawing funds from Betlabel due to ongoing KYC requests after he started making profits. He has submitted multiple documents over three weeks but continues to receive identical requests without clear reasons for the delays. The player seeks confirmation of his verification and a full payout of his balance.
Betlabel Casino - Player experiences delayed withdrawals due to repeated KYC requests.
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Waiting for Casino Guru to reply
2d 14h 16m 51s
Betlabel Casino
Safety Index 7.0 Fresh casinoCase summary
Discussion
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Public
6 days ago
Translation
Betlabel is delaying payouts through endless, repeated KYC requests.
As long as I was losing, my account worked without any problems. As soon as I started making profits, my account was blocked and an extensive KYC check was initiated.
For over three weeks I fully cooperated and submitted: driver's license, residence permit, bank statements, banking app screenshots, a complete payment service provider transaction receipt and a dated verification selfie.
Instead of a confirmation, each submission resulted in a new, sometimes identical, request.
Why I dispute this:
No specific reason was ever given. My game history shows no irregularities. The repeated, identical requests despite my full cooperation suggest deliberate delay rather than a genuine investigation.
What I wish for:
Verification completed and my balance fully paid out. If further documents are required, I request a specific explanation of what exactly is missing.
Evidence: All submitted documents, complete correspondence with Betlabel, proof of repeated identical requests.
Automatic translation:
Public
Public
4 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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4 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Attila
Casino Guru is examining the case
Attila is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
