The player from Italy faces issues accessing his Betlabel account, as he has not received a login code for three weeks after the casino linked his account to a new Gmail address. Despite following their instructions and providing verification documents, he still cannot withdraw his winnings and has not received communication from the casino for two weeks.
Betlabel Casino - Player cannot access account to withdraw winnings.
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Betlabel Casino
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2 days ago
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2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betlabel Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you tried accessing your player's account using different devices and different browsers?
- Was your account verified during a separate KYC process recently or in the past?
- Could you please share with me your communication with the casino after the email change? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
