The player from New Zealand is facing significant difficulties withdrawing her winnings of 30 thousand, having been told she breached bet limits. After some funds were returned to her balance, she encountered constant issues with verification and was misinformed about her withdrawal options, ultimately resulting in her receiving nothing.
Betista Casino - Player's withdrawal has been delayed.
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Betista Casino
Safety Index:Above averageCase summary
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6 days ago
I won't 30 thousand with this casino. I tried to withdraw for over a month. I was told I breached bet limit with bonus funds. I told them a message popped up everytime I tried to place a bet higher than 9.00 and it wouldn't let me place the bet. They took my 30 thousand. 1 week later they put 18 thousand back into the casino balance. From that day on I tried to withdraw. I was told I could only withdraw $1700.00 at a time. I tried this and when I did i was told verification documents were wrong, to leave BIC field empty, to fill out BIC code....the list just went on and on. I finally received an email saying my withdrawal of $1500.00 was successfully processed. I went into chat just to double check and was put off for 20 min and told to return to chat then. I did that and was told my bank account i was withdrawing to wasnt acceptable even tho they had just emailed me saying the opposite. I was told I had to open a online wallet. I have left so much out of this message but at the end of the day I walked away with NOTHING.
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5 days ago
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5 days ago
Dear NickyNZ,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem.
To help us understand your situation better and address your concerns effectively, could you please provide more details regarding the following:
- What specific communications did you receive regarding the breach of the bet limit?
- Can you specify the exact dates when you attempted to withdraw your funds?
- Were there any confirmation emails regarding your rejected verification documents?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petra
