Betista Casino - Player's withdrawal has been delayed.

I won't 30 thousand with this casino. I tried to withdraw for over a month. I was told I breached bet limit with bonus funds. I told them a message popped up everytime I tried to place a bet higher than 9.00 and it wouldn't let me place the bet. They took my 30 thousand. 1 week later they put 18 thousand back into the casino balance. From that day on I tried to withdraw. I was told I could only withdraw $1700.00 at a time. I tried this and when I did i was told verification documents were wrong, to leave BIC field empty, to fill out BIC code....the list just went on and on. I finally received an email saying my withdrawal of $1500.00 was successfully processed. I went into chat just to double check and was put off for 20 min and told to return to chat then. I did that and was told my bank account i was withdrawing to wasnt acceptable even tho they had just emailed me saying the opposite. I was told I had to open a online wallet. I have left so much out of this message but at the end of the day I walked away with NOTHING.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear NickyNZ,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

To help us understand your situation better and address your concerns effectively, could you please provide more details regarding the following:

• What specific communications did you receive regarding the breach of the bet limit?
• Can you specify the exact dates when you attempted to withdraw your funds?
• Were there any confirmation emails regarding your rejected verification documents?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra

Dear NickyNZ,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru