Betiro Casino - Player claims that payment has been delayed.

hey there.

betiro doesn't approve my withdrawal after 10 attempts. They say it is a problem with their payment processor, however i have tried over 5 cryptocurrencies. My account is fully verified, and i don't see a solution in sight. Please do help me to fix this issue.

Dear zarteck322,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear zarteck322, please allow me to ask you a few questions, so I can understand the whole situation completely.

Do you currently have any pending withdrawals in your account?

Have you been canceling the withdrawals yourself, or are they being rejected by the casino?

Are you trying to withdraw using a payment method that you previously used for depositing?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I do have a withdrawal of 1000 euros pending. The casino has rejected it 10 times, saying it's a problem with the payment provider. It's been like this for over a week. Yes, I used the same method, and several other currencies, the result was the same, the withdrawal was not processed. Yes please, they keep saying in the email that they are looking into the situation, but nothing is resolved. Please help

Dear zarteck322, thank you for your update. Please stop repeatedly canceling and re-submitting your withdrawals. This can delay the process further and may result in your request being deprioritized or blocked by the payment system.

As previously mentioned, we strongly advise you to wait at least 14 days from the date of your initial withdrawal request without further changes or cancellations. If the funds are not received after this period, we will step in and work directly with the casino to resolve the issue.

We understand your frustration, but patience is essential in this situation. Continued cooperation and following the correct process will give us the best chance to help you get your funds.

Dear zarteck322,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

it wasn't received successfully! they keep saying they can't process the payment. Please help

Dear zarteck322, I would like to remind you that I still haven’t received any communication between you and the casino — no screenshots of emails or chats where they explain why the payment cannot be processed. Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

Dear zarteck322,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

they still haven't paid me. they say there's a problem with the provider. it's been 2 weeks now. Please help. It can't be like this, owing me 1000$

Dear zarteck322, I would like to remind you that I still haven’t received any communication between you and the casino — no screenshots of emails or chats where they explain why the payment cannot be processed. Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

Dear zarteck322,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru