Betinia Casino DK - Player's payout is delayed.

I have won 390,000 on Betinia on roulette but now 8 days have passed and they keep saying they are waiting for approval for the payout to happen, I have not used a bonus or anything and they say nothing about verification the only thing I hear is they are waiting for their finance department to pay out, what should I do?

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please clarify whether you played only roulette or any other casino games as well?
• Did you make any unusually large deposits before winning the amount in question?
• Have you successfully made withdrawals from this casino in the past?
• Did the casino mention any security review, gameplay investigation, Source of Wealth check, or additional account review apart from the information that the finance department is processing the withdrawal?
• Could you also please confirm whether you have used any VPN, shared network, or accessed the account from multiple devices or locations?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika