The player from Finland files an official complaint against Betify Casino for allegedly violating responsible gaming obligations by allowing her to play after self-excluding due to gambling addiction.
Betify Casino - Player’s account has been closed without reason.
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Betify Casino
Safety Index 8.2 HighCase summary
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3 weeks ago
Translation
This is an official complaint regarding casinos operated by Buscarar SRL, specifically Betify and Spinko.
Several casinos were transferred from Altacore NV to Buscarar SRL without a restart or the creation of a new service. In practice, this was a business transfer, with player accounts, account history and responsible gaming information being transferred to the new owner.
Despite this, Buscarar SRL has not complied with responsible gaming obligations or its own terms of use.
10.05.2026
SENT A BLOCKING EMAIL TO SPINKO CASINO.
Betify still allowed me to play after this. Now the account is closed, but the damage still happened.
I have excluded myself from ALL online casinos due to gambling addiction and related problems, but I have still been allowed to continue playing at their casinos. This is in direct violation of their own terms and conditions, which clearly state:
"7.5. If a player closes their casino account due to ‘gambling problems’ / ‘loss of self-control’ / ‘gambling addiction’, the player is prohibited from playing on the sites of partner casinos operating under this casino’s license."
SPINKO ACCOUNT WAS CLOSED UNTIL 20.05.2026
BETIFY ALLOWS GAMES 24.05.2026
Instead of addressing the issue appropriately, my emails have not been answered and I have not been given any substantive explanation.
However, my most serious concern is with the payment processing structure. My bank has blocked my card due to suspicious transactions and has advised me to contact the operator immediately.
Based on the information I have gathered, my deposits have been processed in a misleading and opaque manner through third-party intermediaries, with no clear information about the actual merchant, payment service provider, or ultimate recipient of the funds.
The payments were processed using incorrect MCC classifications, such as "Educational Services," to circumvent the gambling block on my debit card. However, the transactions were still approved.
I have never received any products or services from the merchants to whom the payments were ultimately directed.
On my bank statement, transactions appear under names like "RIFTIAXE" and "WEFERE". These traders do not appear to exist and their listed addresses lead to virtual offices in London. The payments also appear to have been routed through intermediaries such as IMPAYA, which do not appear to have the proper EU licensing or regulatory authority. The true beneficiary of the transactions is completely unclear.
The payment structure exhibits several features typical of transaction laundering, including:
• hiding the real trader behind layers of intermediaries
• Abuse of MCC ratings
• concealing the ultimate recipient of funds
• circumventing gambling restrictions by using misleading payment information
Such actions violate the rules of the Visa and Mastercard systems and the EU PSD2 Directive (EU 2015/2366, Articles 71–73).
I have never given my informed consent to have my payments processed through offshore merchants or third parties. The payment processing has not been transparent, understandable or compliant with EU legal requirements.
In addition, the use of misleading MCC codes to circumvent banking and gambling restrictions may constitute fraudulent and deceptive conduct. According to principles similar to Section 33 of the Finnish Contracts Act, contracts or transactions concluded through fraudulent or improper conduct are not legally binding.
At the same time, I am submitting a request for information pursuant to Article 15 of the GDPR regarding all personal and payment transaction data concerning me, including:
• all payment transactions, dates, amounts and merchant information
• hidden card numbers and payment methods used
• all account activity logs and accounting records
• all third-party payment service providers
• payment chains, intermediaries and final beneficiaries
• names, addresses and licensing information of all parties
REQUIREMENT
I demand an immediate and full refund of all deposits made to BETIFY AND SPINKO CASINOS.
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betify Casino. Please note we don't pursue issues regarding online casinos using third-party vendors as we don't police the practice. If your bank identifies suspicious transactions, we are unable to ask the casino to abandon such practices, attribute fault to the casino, or penalize the casino for it. If there is a separate issue you wish to raise against A different casino, kindly submit a separate complaint.
Please allow me to ask you a few questions so we can better determine how to assist you.
- Could you please clarify whether you have completed registration in Spinko Casino, and when?
- When did you register an account in Betify Casino?
- When were you active in Betify Casino?
- Is your player's account in Betify Casino accessible to you? If not, when was it closed?
- Could you please share with me your attempts at communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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3 weeks ago
TranslationYes I have completed the spinko kyc, I don't remember the dates but sometime 21.05.2026?
I registered with betify on 25.05.2026?
Betify account is closed, on 28.05.2026 they closed it when I complained to them by email about how I managed to play.
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2 weeks ago
Thanks for your patience.
- Do I understand correctly you have informed Spinko of your gambling issues only before your account was created there?
- Have you informed the casino about your gambling addiction after registering an account there? When exactly?
Looking forward to the clarification of the situation.
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2 weeks ago
Translationyou misunderstood, I reported it to spinko when the account was registered, and they then closed me.
I have reported it several times.
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2 weeks ago
Translation10.05.2026 reported to spinko
22.05.2026 reported to spinko
account registered 10.05.2026
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1 week ago
Thanks for providing the detailed timeline of events.
From the timeline provided, the casino acted promptly in closing your account based on the circumstances, within 3 days of your request.
Please let me know if there is any information I might not have considered or overlooked.
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1 week ago
TranslationYou didn't take that into account,
10.05.2026 reported to spinko
22.05.2026 reported to spinko
25.05.2026 it is possible to play at BETIFY casino even though their terms of use state: "7.5. If a player closes their casino account due to 'gambling problems' / 'loss of self-control' / 'gambling addiction', the player is prohibited from playing on partner casino sites operating under this casino's license."
So playing on Betify should never have been allowed. But Betify casino claims that Spinko casino never found out that I was addicted to gambling even though I sent them dozens of emails to which they never responded.
Email sent on 10.05.2026 about gaming addiction.
22.05.2026 spinko account closed
25.05.2026 betify gambling which should never have been allowed citing their terms of use but they claim I didn't send them an email.
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yesterday
Thanks for the clarification.
Could you please share with me the request that the support refers to from May 22nd?
Send the information to my email at tomas@casino.guru
Looking forward to your reply.
