The player from Vietnam deposited 2000 USDT, won 5300 USDT, and requested a withdrawal of 5000 USDT after completing live ID verification twice. Despite being told that everything is fine after 10 business days, the casino continues to delay the payment, repeating the same message daily.
Betico Casino - Player’s winnings are delayed.
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Waiting for Casino Guru to reply
5d 13h 42m 48s
Betico Casino
Safety Index:HighCase summary
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5 days ago
I created account, deposited 2000 usdt and won 5300 on 9 April. I ordered 5000 withdrawal, completed liveID verification TWICE and casino told me they'll pay based on their withdrawal timeframes (10 business days). After 10 business days they said everything is fine and I'll receive my winnings soon and they started repeating it EVERY DAY after their withdrawal time has been expired.
Please help me receive my winnings.
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2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 days ago
Dear okkamok,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Could you please clarify the exact date when you requested the withdrawal?
- Have you made any successful withdrawals before?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Jean
