Betico Casino - Player’s winnings are delayed.

I created account, deposited 2000 usdt and won 5300 on 9 April. I ordered 5000 withdrawal, completed liveID verification TWICE and casino told me they'll pay based on their withdrawal timeframes (10 business days). After 10 business days they said everything is fine and I'll receive my winnings soon and they started repeating it EVERY DAY after their withdrawal time has been expired.

Please help me receive my winnings.

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Dear okkamok,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please clarify the exact date when you requested the withdrawal?
• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Jean

Update about my complaint:

After I told casino I created complaint on casino.guru because they keep saying "don't need to worry. We'll pay soon.", they seized my winnings and allow withdraw deposit only.

"Following a detailed review of your account activity, we would like to inform you that, in accordance with our platform rules, your account's balance has been adjusted, and only your original deposit amount has been retained.

Please note that, as outlined in our Terms and Conditions:

5.8. Before any withdrawals are processed, Your behavior on the Website/usage of the Games may be reviewed for any irregular use of any vulnerabilities. Should the Betico deem that irregular have occurred or a vulnerability was used, the Betico reserves the right to withhold any withdrawals and/or confiscate all winnings and bonuses and to block Your account.

At this stage, your available balance reflects your deposited amount, and you may proceed with a withdrawal request of up to 2000USDT."

I requested my withdrawal about midnight between 9 and 10 April.

I don't have withdrawals before.

No bonus has been used.

I'm sorry to hear that your winnings were confiscated. To understand the sequence of events clearly, could you please confirm the date you registered, the date you deposited 2000 USDT, and the date your KYC verification was approved?

Please also share your communication with the casino regarding the accusations made against you. You may forward the emails or chat transcripts to my email jean.s@casino.guru or post screenshots here.

Thank you in advance for your cooperation.

9 Apr 2026 was the date I registered, the date I deposited 2000 USDT, and the date my KYC verification was approved.

All emails are being forwarded.

Thank you for forwarding the emails.

To find out where your winnings came from, could you please provided the name of the games you played with? If possible, please provide a screenshot.

I played wild heart and mice & magic wonder spin. Winnings came from mice & magic.

I can't login to my account - can't provide screenshot.

Dear okkamok

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samko, (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean Susor

Dear okkamok,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Betico Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Betico Casino,

Please provide detailed information regarding the player’s issue, specifically the exact reasons why the winnings were confiscated, including any alleged rule violations or relevant terms and conditions.

Thank you for your cooperation and a timely response.

Best regards,

Samuel