The player from Switzerland is facing difficulties withdrawing her winnings of 1300 euros after depositing 40 euros without bonuses. She was informed by customer service that she still needs to wager 400 euros, but received no clear explanation for this requirement, and the chat was closed by the representative.
BetiBet Casino - Player's withdrawal is delayed due to unclear wagering requirements.
Opened
Current status
Waiting for player to reply
6d 21h 44m 10s
BetiBet Casino
Safety Index:Very highCase summary
Discussion
Public
Public
2 days ago
Translation
I deposited 40 Euros without using bonuses or anything else and started playing (exceeding the x3 deposit).
At one point I made a significant win and requested a withdrawal of 1300 euros.
The withdrawal is not accepted without email or anything else, just a quick window opens that says I still have to play 400 euros (?????)
I contacted customer service and "NATE" told me that I still have to wager 400 euros.
In fact, his words were: Just play.
Are you kidding me????
I repeatedly asked the reason for those 400 euros and received no answer.
And Nate closed the chat. (Chat I have available)
At this point I am turning to you.... since I am unable to withdraw my winnings.
Thank you
Automatic translation:
Public
Public
2 hours ago
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Public
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2 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please send me a screenshot of the deposits you made into this casino?
- Have you made sure to meet the wagering requirements of all the deposits you made before you attempted to withdraw your balance?
- Have you made any successful withdrawals from this casino before?
- What types of games did you play?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
