HomeComplaintsBetiBet Casino - Player's withdrawal is delayed.

BetiBet Casino - Player's withdrawal is delayed.

Opened
Current status

Waiting for player to reply

6d 22h 58m 47s

BetiBet Casino
Safety Index 6.1 Below average

Case summary

The player from Austria requested a withdrawal of €500 on October 15, 2026, but has not received the funds after two weeks, despite having previously made a withdrawal successfully.

Written by Kristina
Complaint Resolution Center Team Lead
Submitted: 29 Oct 2026
Public
Public
2 hours ago
deTranslationgb

I requested a payout of €500 on October 15, 2026, but have not received any money yet, even though I have already made a withdrawal!

Automatic translation:
Public
Public
1 hour ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
1 hour ago

Dear ericbrittling,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

  • Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
  • Can you confirm that your KYC verification was completed?
  • Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina


ericbrittling has 6d 22h 58m 47s to reply

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