BetiBet Casino - Player's account has been closed over alleged collusion.

I played this casino for some years ago. And wanted to start again. Checked casino.guru for sites with very good rating, and then I found Betibet. So Casino.guru was reason for me playing here again.

Played sports betting, little bit casino(wagering) if am not mistaken.

Won little, then I withdrew.

Then I get this message

"1.10. Sportsbook prohibits two or more players from placing bets from the same IP address, the same computer, or from the same local network, to avoid suspicion of collusion (multi-accounting). Sportsbook has the right to block the accounts of such players with the subsequent cancellation of all bets on the linked accounts.

You need to withdraw your balance, after which your account will be closed."

I cannot understand what has happened. I played from my computer and my phone. that is it.

What I did 2-3 years ago when last play, if I had a friend that also had betibet and we used the same network, of course I cannot guarantee that has not happened, but I cant remember it. I want clearance in what has happened, or if just betibet don have valid proof.

So please casino.guru help me.

And I want all my deposits back, now they have taken 500 euro of my deposits.

Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem at BetiBet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Can you please specify if you created a new account or continued to play from your old account?
• Have you used a VPN or any proxy services to connect to the casino website?  
• Could you please advise if you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 
• Please specify what your current balance in your casino account is.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia 

Important Notice:

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Stay safe.

I found it out now. A friend of mine was at my place some weeks ago, logging onto his account, on my local network. just to check the site. He did not play, you could check with betibet.

And this is my local wifi, where I play. So that was happened. I feel this is hars to take my winnings.

I verified yes .without a bonus. continued to play with old account.. I deposited 2100 euro when I played this round(dont remember what I deposited years ago), and I got only 1500 euro back. so I feel I should get 600 euro more likewise.

If my friend logged in at the same time as me, played the same bets. Then I understand it would seem very suspicious with multi-accounting and that sort of things, and I had nothing to say. but this is a completely other case. I talked to my friend, just check his gaming history.

Thank you very much for your reply! Could you please specify whether you know if your friend's account is verified too?

And can you clarify what your balance was at the moment when the casino decided to close your account? Did you manage to withdraw 1600€ of your winnings? Please correct me if I understood it wrong: the €600 was lost during the gameplay?

I asked him. he played some years ago and withdrew yes, so he had to be verified. He was at a training camp with me, just to clarify why he was at my place.

I had 3300 euro on my account, with depositing 2100 euro that created this 3300 euro(so 1200 euro winnings).

But then they cancelled all bets and I had then 1520 euro. So 1800 euro lost then..

I hope you are prioritizing this soon..

Thank you very much for your reply! Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

This is the relevant information, they gave me no other info when I tried to ask them.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Matej (matej.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello EIRIKMYSEN, nice to meet you!

My name is Matej, and I will be assisting you with this case. I'll do my best to help you resolve this issue as soon as possible.

I’d like to invite a representative of BetiBet Casino to join the conversation and participate in the investigation of this case as well. Could you possibly provide additional information regarding the issue with the IP/ match and clarify the situation? I would also appreciate if the casino could provide us with any and all relevant evidence. Any sensitive information or internal system files can be shared with me directly by e-mail matej.l@casino.guru.

Thank you for your patience and cooperation in advance.

Dear CasinoGuru

We would like to explain the situation in more detail: the system showed two IP matches, which is why we blocked the player's account in accordance with our terms and conditions:

1.10. Sportsbook prohibits two or more players from placing bets from the same IP address, the same computer, or from the same local network, to avoid suspicion of collusion (multi-accounting). Sportsbook has the right to block the accounts of such players with the subsequent cancellation of all bets on the linked accounts.

Also, I would like to note that the entire amount of the player's deposits was returned to him. Therefore, we consider the situation to be completely resolved.

I have sent all the evidence to you by email.

If you have any further questions, we will be happy to answer them.

Best regards,

BetiBet Casino

No, not all my amount of deposit was not returned. I deposited about 2100 euro now when I played in august, and you sent me 1520 euro. So you are not being correct.

I have requested further details from the casino to support the evidence provided.

Dear EIRIKMYSEN, can you please specify the discrepancy in the returned deposits? Is it possible the "missing" 600€ is related to different bet that is not a part of this dispute?

what do you mean by different bet?

All I know is. I have played on the account before, some years ago. if that is the reason, maybe, but I dont understand it.

If not, I am 100% I deposited 2100 euro now recently, and I got just 1520 euro back. I cant check my account since I am locked out of my account, but I can easily find the transactions

I am just trying to find out why the casino has not paid out the other 600€, since they said the deposits were refunded. My initial thought was that you made more than one bet with your deposit of 2,100€. But the other bet (or bets) that made altogether 600€ were not suspicious and you have lost those bets - which would make sense in terms of not being refunded.

I did many bets with my 2100 euro, that I know 100 %

but sucipious bets, are this the case? The other person that logged into with same IP has not placed any bets in this period, so I dont understand what you are talking about, please enlighten me.

I had 3300 euro on my account when I started withdrawing, and before it was cancelled and I had then 1520 euro on my account.

Hey,

We have already provided all the necessary information via email and are awaiting a response on this case.

If you have any further questions, we will be happy to answer them.

Best regards,

BetiBet Casino

Thank you BetiBet Casino for the evidence provided. As it was inconclusive, I have requested further information, and am awaiting the resoponse. Once I have it, I will be able to post an update directly in this thread, to keep everyone updated.

Hello,

We would like to inform you that the relevant evidence was sent to your email a few days ago, and we are awaiting your response regarding this case.

Thank you for your time.

Best regards,

BetiBet Casino

I would like to thank the BetiBet Casino for providing the requested evidence.

Dear EIRIKMYSEN, after reviewing the screenshots of the internal systems provided by the casino - which I cannot disclose for legal and security reasons - the casino system has linked the two player accounts using the same device. Since it is impossible to tell whether this is two players using the same device or one player using two accounts, I won't be able to request a refund from the casino on your behalf.

In the future, I would strongly recommend using your own devices only for logging into casino accounts that belongs to you, and do not allow your friends or family members to use your devices for their own casino logins. Once such crossover is detected, the casino has the right to void any bets, confiscate balance, and close both of the accounts.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, and I am sorry we could not be of more help on this occasion.