The player from Germany had their account closed without explanation after initiating three withdrawals of €500 each and one pending withdrawal of €333. They sought assistance in retrieving their funds. We attempted to gather more information from the player to fully understand the situation but received no response despite reminders and an extension of the response time. Due to the lack of communication from the player, the complaint was closed without further investigation or resolution at that time. The player was informed that they could reopen the complaint if they chose to resume communication.
BetiBet Casino - Player’s account has been closed.
Closed
Our verdict
Player stopped responding
Amount: €1,833
BetiBet Casino
Safety Index 7.4 Above averageCase summary
Discussion
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3 weeks ago
Translation
Good day,
My account was simply closed. I had three withdrawals of €500 each and one of €333 pending. I initiated these on Wednesday. Today, my account was simply closed. Without any explanation.
Could you please help me get my money back?
Automatic translation:
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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2 weeks ago
Dear Janushka,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
