BetHype Casino - Player's account deletion is delayed.

I contacted support 2 weeks ago to have my account deleted and it still hasn't been deleted.

I simply want my account deleted because I don't want you to have my data. With all this trouble, I'm very worried that they'll do the same to people who are having problems with the game. I think they should investigate this platform; deleting an account is very easy.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetHype Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?

If your account is currently not blocked, as the next step, I recommend you contact the casino with a self-exclusion request via email at support@bethype.com, and at the same time, include me in the copy of the email to tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings BetHype Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, I have no problem with the game; in fact, I never deposited anything on that platform. I just want my account deleted because I don't want you to have my information (name, surname, and email address). That's all. I already contacted you and I've been waiting for two weeks for you to delete my account.

I opened this complaint because someone from CarinoGuru recommended it; you can see it in the forum on their website. (https://casinoguru-int.com/es/foro/casinos/tema-general-sobre-bethype-casino#post-251376)

I don't want to self-exclude, I want my account deleted.

Thanks for the clarification.

Could you please share with me your communication with the casino on the topic of account closure? Send it to my email at tomas@casino.guru for review.

Have you unsubscribed from the casino's marketing communication?