BetHype Casino - Player's account deletion is delayed.

I contacted support 2 weeks ago to have my account deleted and it still hasn't been deleted.

I simply want my account deleted because I don't want you to have my data. With all this trouble, I'm very worried that they'll do the same to people who are having problems with the game. I think they should investigate this platform; deleting an account is very easy.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetHype Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?

If your account is currently not blocked, as the next step, I recommend you contact the casino with a self-exclusion request via email at support@bethype.com, and at the same time, include me in the copy of the email to tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings BetHype Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, I have no problem with the game; in fact, I never deposited anything on that platform. I just want my account deleted because I don't want you to have my information (name, surname, and email address). That's all. I already contacted you and I've been waiting for two weeks for you to delete my account.

I opened this complaint because someone from CarinoGuru recommended it; you can see it in the forum on their website. (https://casinoguru-int.com/es/foro/casinos/tema-general-sobre-bethype-casino#post-251376)

I don't want to self-exclude, I want my account deleted.

Thanks for the clarification.

Could you please share with me your communication with the casino on the topic of account closure? Send it to my email at tomas@casino.guru for review.

Have you unsubscribed from the casino's marketing communication?

I'm sending you my communications with the casino right now, even though the conversation is in Spanish.

Yes, I've already cancelled all the emails, and please stop giving the casino time; let the clock tick for them...

Email sent by Tomas

Dear VG87,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear VG87,

I am sorry to hear about your problem with BetHype Casino.

I will now try to contact a BetHype Casino representative via email, live chat on their website, and by any other possible means. Hopefully, they will join this conversation and participate in resolving your complaint.

If a BetHype Casino representative joins this case, please respond so that we can work toward resolving the issue as soon as possible.

Best regards,

Igor

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Clearly the casino is not interested in responding; if you look at the page they don't have a self-exclusion section, even though I don't need it, other people do, and they do absolutely nothing.

How long will they give us to respond? It's been two days and nothing...

Dear VG87,

I have repeatedly tried to contact the BetHype Casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. I will mark the complaint as unresolved in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.

In the meantime, I recommend contacting the Anjouan Offshore Finance Authority (AOFA) also known as Anjouan Gaming by submitting a complaint through the license badge displayed in the footer of the casino’s website. Regulators often have additional tools and authority to assist players in such situations.

For guidance on how to effectively submit your complaint to the regulator, you can find helpful information in this article.

I’m truly sorry that I couldn’t provide a more favorable resolution this time.

Best regards,

Igor