Betfred Casino - Player's account has been blocked.

I’m self excluded from accessing gambling sites but signed in using a alternative email

i deposited funds and when I went to withdrawal I was told account closed can I get funds back I deposited

Dear y7gqj8w9sb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what was the reason why you blocked your previous account? How long ago was it, please?

Have you entered the same credentials when completing the registration on both accounts?

How much was your last deposit, please?

If there’s any relevant communication, forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I didn’t block my previous account.. I signed up to Betfred with a different email as my last email was self excluded from access

I deposited well over £600 and when I tried to withdraw was told account blocked

Do I understand correctly that the casino blocked your first account? What was the reason, please?

Dear y7gqj8w9sb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No I signed up to play with a different email as my other email is self excluded from gamstop.. I deposited money to play but when I won and tried to withdraw was told my account closed

Is there any relevant communication that you could forward to petronela.k@casino.guru? Thank you in advance.

Dear y7gqj8w9sb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we are unable to proceed with the investigation of your case at this time. Despite our attempts to request more information, we haven't received any response from your end. Unfortunately, this means we're not able to provide any further assistance or suggest possible solutions.

If you decide to reopen this complaint anytime in the future, we would be more than happy to assist you and address your concerns to the best of our abilities. We sincerely hope to hear from you in the future and resolve this matter in a prompt and satisfactory manner.