BetFoxx Casino - Player’s withdrawal is delayed.

Hi .I have withdrawn £500 on 8 November ,there are 28 days (24 business days) since I initiated withdrawal and still not processed. Send them several emails and live chat and they said because of big volume of withdrawal it’s the reason for delay. I specify there are £3000 withdrawal which is in pending but £500 is almost from 1 months and still nothing.In the last 3 days I sent them email but not any answer .

Dear Gionos78,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we have received many complaints about delayed withdrawals from Betfoxx Casino. Despite the many cases submitted, the casino has decided to adopt a No Reaction Policy approach to all our attempts to resolve any issues. 

I can only imagine how frustrating it must be to wait for your money and not have any feedback on when you’ll receive it, and I genuinely hope that your winnings will be sent to you eventually.

• Could you please let us know if you have ever successfully received a withdrawal from this casino, and if your account was verified without any issues in the past?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello Petronela.Regarding withdrawal:This is the first withdrawal .Regarding verified :Yes ,my documents was verified and approved .On complain I have attached the evidence from them which was send to me by email like:documents was verified and approved .Thank you

Thank you very much, Gionos78, for providing all the necessary information. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Betfoxx Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Hi.Thx for help.Could you contacted them to this address,they said is financial team:

[email protected] Thx

[email protected]

Hello there,

Thank you Gionos78 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Betfoxx Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter