BetFourU Casino - Player’s account has been closed.

Hi, I found this casino in your list on new casinos.

I made registration and then deposit (1335 usdt). I activated welcome bonus, but do not received it. After 2-3-4 hours of support chat, they said me that I will receive 200% and like that said it was technical mistake.

Then I started to play. After I made wager my balance was about 5500 euro. I started to withdraw. I passed KYC. Then in each second day I checked, I 3 times I saw that withdraw are declined. I go to chat, and they said that I need to make new withdraw. Today I tried to log in, but casino closed my account without any explanation.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetFourU Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Is the information about the bonus that was activated available to you? Would you be able to share it with me?
• When was the last time you were in contact with the casino?
• Could you please share with me your communication with the casino regarding the issue, or any other evidence of the incident? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas