BetFourU Casino - Player’s account has been closed.

Hi, I found this casino in your list on new casinos.

I made registration and then deposit (1335 usdt). I activated welcome bonus, but do not received it. After 2-3-4 hours of support chat, they said me that I will receive 200% and like that said it was technical mistake.

Then I started to play. After I made wager my balance was about 5500 euro. I started to withdraw. I passed KYC. Then in each second day I checked, I 3 times I saw that withdraw are declined. I go to chat, and they said that I need to make new withdraw. Today I tried to log in, but casino closed my account without any explanation.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetFourU Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Is the information about the bonus that was activated available to you? Would you be able to share it with me?
• When was the last time you were in contact with the casino?
• Could you please share with me your communication with the casino regarding the issue, or any other evidence of the incident? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I played video slot games. All lucky clovers 100 (Bgaming)

There waas long story with this bonus. First I received 200 usd, theen casino canceled it. Then they gave me 200% bonus, it is about 2600 usd. Then I played. Then casino capped my wiinings thinking that bonus is 200 usd. Then casino resolved problem. I received email, I will share it with you. Everything was okay, before I made withdraw.

Now I will send everything from my email conversation with casino.

yesterday I received this email. before casino said that I will receive money within 3 days. but passed more than 10 days and now they asking some strange questions.

I think you need to resolve this complaint as quickly as possible so that other players don't fall into this casino's trap.

Dear aleks86,

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please forward the confirmation from the casino about passing the KYC?

Could you please try to explain what the casino was after in their efforts here? If you have the relevant communication saved, forward it to me as well.

Forward the information to my email at tomas@casino.guru or post it here.

I also made this verificaation before this casino gave me 200% bonus.

they also asked selfie with passport, but after they dragged it out for more than two weeks and I didn't lose the money, they simply stole it.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

I think the chance of this is near 0%. From my household 0%. My ip is dinamic, but I think no one had same Ip created account this casino. We need to ask the casino if they claim that someone else played with my IP.

Dear aleks86,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello aleks86,

My name is Michal, and I have taken over handling your complaint. I have reviewed the case and will be reaching out to the casino to gain further clarity on the situation and explore whether I can assist in resolving it.

We would like to invite BetFourU Casino to join the conversation.

Dear BetFourU Casino,

I kindly request clarification regarding the reasons behind the closure of the player’s account, including the remaining balance.

If there are any relevant details or circumstances that cannot be shared publicly, I would appreciate it if you could provide them directly to me at michal.k@casino.guru for independent review.

Thank you in advance.

Dear Aleksandrs,

Dear Casino Guru,

Thank you for your feedback, Aleksandrs.

We understand your concerns and would like to clarify that your case has already been reviewed in detail by our team.

The outcome was based on the applicable Terms and Conditions, including the rules related to bonus usage and account activity.

While we understand this may not match your expectations, all actions were taken in line with these terms.

Additionally, due to the initial issue with the bonus and considering the high deposit made by the customer, we evaluated the situation and, as a gesture of goodwill, granted an additional 600 USD bonus on top of the existing offer. This was provided beyond standard conditions.

We believe this demonstrates our commitment to fair treatment as not many casinos would grant such additional bonuses under similar circumstances.

For Casino Guru, we are prepared to provide a detailed report, including all relevant evidence regarding the violations of the Terms and Conditions, for independent review.

Best regards,

BetFourU Team

Dear BetFourU Team,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence to me at michal.k@casino.guru for an independent review.

Thank you in advance.

Dear Casino Guru,

We have sent a detailed report (10 pages) following our previous response to the email address provided: michal.k@casino.guru.

Could you please confirm whether you have received it? We also recommend checking your spam or junk folder in case it was filtered there.

We look forward to your confirmation.

Kind regards,

BetfourU

It doesn't matter what bonus you offer if you don't withdraw winnings. There are a lot of casinos like yours. I don't know what you've fabricated there and whether Casino Guru will accept it, but you're just ordinary scammers, of which there are many in the online casino industry.

Dear BetFourU Team,

Thank you for your email, I have responded back with some additional questions and am awaiting your response.

Dear aleks86,

I acknowledge your previous responses.

Can you please confirm whether any of your family members, friends, or acquaintances hold an account with BetFourU Casino?

If they do, have you played at the casino around the same times as them, perhaps during a visit? Have you used a VPN program/app when accessing and/or playing in the casino?

Can you also please confirm the devices you have used to register and play in BetFourU Casino?

Can you please confirm whether any of your family members, friends, or acquaintances hold an account with BetFourU Casino? Do not have information that some family member/friend or someone other played this casino.

If they do, have you played at the casino around the same times as them, perhaps during a visit? Have you used a VPN program/app when accessing and/or playing in the casino? I played from my own Ip(that time I was in Latvia, now Montenegro). Sometimes I turn on the VPN, I can’t say for sure whether it was turned on when connecting to the site, but I think not.

Can you also please confirm the devices you have used to register and play in BetFourU Casino? I used my own device, which is in use only by me. Lenovo Legion Slim 7 (win11, google chrome)

Dear BetFourU Team,

Thank you for your additional email and the provided information. There are still some aspects that remain not fully clear to me, so I have sent you another email with further inquiries.

Dear aleks86,

Thank you for the clarification.

To ensure we have a complete and accurate understanding of the situation, could you kindly confirm whether you used only your Lenovo Legion Slim 7 laptop for both registration and gameplay? Additionally, I would appreciate it if you could confirm that all activity was carried out through the standard Windows environment on your device, without the use of any virtual machines, emulators, sandboxes, or similar tools.

I would also be grateful if you could provide some context regarding your initial deposit of 1335 USDT. While the amount deposited is, of course, entirely your decision, it is somewhat uncommon for a first-time interaction with a new platform, so any additional insight would be helpful for our assessment.

Thank you in advance.

can not understand why you asked about deposit, but seeems they had promo about 150% up to 2000usd. that why I made such deposit. 1335 usdt is tiny amount, I can loose 100k and 200k per one day.. about some virtual machines, I do not know, I never used it. I used only my laptop which I own. do not played with phone, just laptop. I had absolutely standart windows, which is on my pc from the start, I boutht it in Latvia in end of 2021 or 2022.

it is very strange that casino had such information, before we had absolutely another situation. I verified my account, made wager, and casino just said that they need time to withdraw. then they started decline withdraw like some tehnical issue. but now some information about some virtual machines or some similar things. what can I say🙂 nice fantasy

Dear aleks86,

Thank you for your response and the clarification provided.

As you may be aware, casinos may conduct more comprehensive KYC and AML checks at various stages, most commonly when a withdrawal request exceeds a certain threshold. It is often only during or after this process that any discrepancies may become apparent. I believe this has also been communicated to you by us in previous interactions. Given your experience with multiple casinos, I trust you are familiar with such procedures.

The information requested from you is important for the purposes of our ongoing assessment. While some of the information and evidence obtained so far may partially support the casino’s position, my objective remains to, if possible, fully clarify the circumstances of this case and to reach a well-informed conclusion or resolution

Dear BetFourU Team,

I look forward to your response.

Dear Casino Guru,

Please be informed that the requested information has been forwarded via email.

If you require any additional details or clarification, feel free to let me know.

Kind regards,

BetfourU

Thank you for providing us all the information and evidence regarding this matter, BetFourU Casino Team.

Dear aleks86,

Thank you for providing the additional information.

After carefully reviewing both your statements and the information and evidence submitted by the casino, I regret to inform you that we are unable to continue pursuing this case further. The evidence provided indicates that multiple accounts were created and accessed from the same device and IP address within a relatively short time frame. Additionally, the accounts claimed the same bonuses, deposited identical or very similar amounts, and displayed strikingly similar gameplay patterns.

Taken together, these factors cannot reasonably be viewed as mere coincidence. On the contrary, they correspond with common indicators associated with the use of multiple accounts to obtain or misuse casino bonus offers, which is considered a prohibited practice across virtually all online casinos.

As an independent entity, we have reviewed all the gathered information and evidence thoroughly, and the casino has acted according to its terms and conditions, as you have been informed by the casino team earlier.

You agreed to the casino rules when you registered your account, and it is your responsibility, just like any other player, to follow them.

You certainly have the right to disagree with this conclusion and can reach out to the casino licensing authority or the appropriate authority in your jurisdiction if you still feel justified in your position, but we are unable to offer any additional assistance regarding this issue. Feel free to let me know of the authorities' decision, should you opt for this route at michal.k@casino.guru.

We are sorry we could not be of more help on this occasion.

Should you encounter any issues with this or any other casino in the future, please feel free to reach out to us, and we will try our best to help.

Best regards,

Michal

Casino Guru