The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The player reported ongoing issues with the casino rejecting his official documents for KYC verification, which he claimed was a deliberate attempt to block his payout. The player eventually resolved the matter with another casino and requested his account to be permanently deleted. We marked the complaint as resolved after the player confirmed the issue had been settled elsewhere.
BetFiery Casino - Player claims that payment has been delayed.
Resolved
Our verdict
Case closed
Amount: €100
BetFiery Casino
Safety Index 7.9 Above averageCase summary
Discussion
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1 month ago
Translation
Hello!
I hereby submit an official complaint about the dubious FIERYPLAY Casino.
My €100 withdrawal is being consistently refused. The casino has already received all relevant/legally valid verification documents multiple times (!), yet almost everything is rejected, and they keep requesting new/additional documents that no longer exist and/or are completely irrelevant. This is pure harassment on the part of the casino, solely to continually deny the legally compliant withdrawal. You only find this kind of behavior in disreputable casinos. This casino is a complete fraudulent operation; even my bank has advised me to seek further legal information/support, as this all seems highly suspicious. This place is a complete disaster – in every sense of the word.
I would greatly appreciate expert support in this unfortunate situation.
Note: The casino described here is not listed in the selection above, so I chose a similar name to trigger the complaint. My complaint concerns --> FIERYPLAY Casino.
Thank you.
CHGE
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear CHGE,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 month ago
TranslationSorry, but there will never be a payout. This fraudulent "business practice" of such casinos is well known... and that's precisely what my complaint is about. The casino MUST accept these documents, but that's not the case here. Please excuse me, even my bank confirmed that there should definitely be no more problems in this regard – everything is official, correct, and legally valid. Since there are unfortunately ongoing issues, this appears to be nothing more than fraudulent activity.
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1 month ago
TranslationNo official documents will be accepted; this is a deliberate attempt to prevent payouts. THAT is THE problem. Don't wait for "Christmas"; there will be no payout, and the scam will continue.
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1 month ago
TranslationUpdate: Again, flawless (!) and up-to-date (!) documents were uploaded, but as expected, almost everything is rejected.
This scam has finally come to an end and will be dealt with by the police/legal authorities – I'm just fed up with these criminal parasites. Unbelievable, I've never experienced anything like this before. The situation is clear: This is a deliberate harassment by highly disreputable providers who simply don't want to pay out. Period.
Interesting fact: I subsequently applied for a compliant verification at another (truly reputable) online casino and everything worked perfectly, quickly and smoothly - which makes sense, since the documents are all very clearly legible, up-to-date and legally valid.
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1 month ago
Dear CHGE,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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1 month ago
TranslationThe matter has been resolved elsewhere. -- Sorry, but this ineffective circus is so inferior and bad; such joke organizations achieve absolutely nothing—except truly idiotic answers based on false promises and pure charlatanism. Idiocy. -- Therefore, delete my account permanently—with immediate effect.
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1 month ago
Dear CHGE,
I’m very glad to hear that your issue has been successfully resolved. I will now mark the complaint as resolved in our system.
Thank you for your cooperation throughout the process. If you ever experience any problems with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center — we’re always here to help.
Best regards,
Karla Mayfly
Casino.Guru
