The player from Spain has been waiting for a withdrawal for 2 weeks despite having a fully verified account and successfully withdrawing smaller amounts previously. He is concerned about the long delays and suspects that the casino might not process his payment.
BetBona Casino - Player faces delayed withdrawal issues.
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Current status
Waiting for Casino Guru to reply
6d 2h 10m 47s
BetBona Casino
Safety Index:HighCase summary
Discussion
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2 days ago
Translation
Below I have attached the delays in the pending payments. I want to clarify that my account is 100% verified, and that I have already withdrawn smaller amounts using the same method on 3 occasions, but these are experiencing a very long delay and I think they are most likely going to keep my money.
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21 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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21 hours ago
Dear Jorge2026,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you accumulated your winnings with or without an active bonus?
- Which payment method did you choose to withdraw your winnings?
- Could you let us know when you made your last successful withdrawal and how long it took to be processed?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Jean
